Refund Policy

Last Updated: May 27, 2026

At Pawfect Vitals, we strive to provide high-quality products and a great customer experience.

Please review our Refund Policy carefully before making a purchase.

All Sales Are Final

Due to the nature of our products, all purchases made through Pawfect Vitals are considered final sale.

We do not offer:

  • Refunds
  • Returns
  • Exchanges
  • Order cancellations after an order has been placed

By completing a purchase on our website, you acknowledge and agree to this policy.

Damaged, Defective, or Incorrect Orders

If your order arrives:

  • Damaged
  • Defective
  • Incorrect

please contact us within 48 hours of delivery.

To help us review the issue, you may be required to provide:

  • Your order number
  • Clear photos of the product and packaging
  • A description of the issue

If approved, we may choose, at our sole discretion, to:

  • Send a replacement product
  • Issue store credit
  • Provide another reasonable resolution

Pawfect Vitals reserves the right to deny claims that do not include sufficient evidence or fall outside the reporting window.

Lost or Stolen Packages

Pawfect Vitals is not responsible for lost or stolen packages that are marked as delivered by the shipping carrier.

Customers are responsible for:

  • Providing accurate shipping information
  • Ensuring the delivery location is secure

If you believe your package was lost or stolen, please contact the shipping carrier directly.

Shipping Delays

Shipping and delivery dates are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Shipping carriers
  • Weather conditions
  • Customs processing
  • Holidays
  • Incorrect addresses
  • Carrier disruptions

Shipping delays do not qualify for refunds or cancellations.

Chargebacks & Fraudulent Claims

Customers who initiate fraudulent chargebacks or payment disputes may be:

  • Permanently banned from future purchases
  • Reported to payment processors or fraud prevention agencies
  • Subject to collection efforts or legal action when applicable

We reserve the right to provide order records, delivery confirmations, tracking information, and customer communications to financial institutions during dispute investigations.

Contact Information

If you have questions regarding this Refund Policy, please contact us:

Pawfect Vitals

Email: support@pawfectvitals.com

Website: https://pawfectvitals.com

Policy Updates

Pawfect Vitals reserves the right to modify or update this Refund Policy at any time without prior notice.

Changes become effective immediately upon posting to this page.