Privacy Policy

Last Updated: May 27, 2026

Pawfect Vitals ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, interact with us, or use our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Make a purchase
  • Create an account
  • Subscribe to emails or SMS marketing
  • Contact customer support
  • Submit reviews or testimonials
  • Participate in promotions or surveys

The information we may collect includes:

Personal Information

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information
  • Order history
  • Account login information

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website activity and browsing behavior
  • Referral URLs
  • Cookies and tracking data

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website, products, and services
  • Personalize your shopping experience
  • Prevent fraud and unauthorized transactions
  • Send promotional emails and SMS marketing
  • Conduct analytics and advertising campaigns
  • Comply with legal obligations

3. Cookies & Tracking Technologies

We use cookies, pixels, and similar tracking technologies to enhance your experience and improve our marketing efforts.

These technologies may be used to:

  • Remember user preferences
  • Analyze website traffic
  • Track advertising performance
  • Personalize advertisements
  • Retarget visitors through third-party advertising platforms

Third-party services we may use include:

  • Shopify
  • Google Analytics
  • Meta (Facebook & Instagram)
  • TikTok Ads
  • Klaviyo
  • Google Ads

You can modify your browser settings to refuse cookies; however, some features of the website may not function properly.

4. Sharing Your Information

We do not sell your personal information.

However, we may share information with trusted third parties that help us operate our business, including:

  • Payment processors
  • Shipping carriers
  • Marketing platforms
  • Analytics providers
  • Customer service software providers
  • Fraud prevention services

These third parties are only permitted to use your information as necessary to provide services on our behalf.

We may also disclose your information:

  • To comply with legal obligations
  • To protect our rights or property
  • To prevent fraud or illegal activity
  • In connection with a business transfer, merger, or acquisition

5. Payment Information

Payments are processed securely through third-party payment providers.

We do not store full credit card or payment information on our servers.

All payment transactions are encrypted using industry-standard security protocols.

6. SMS & Email Marketing

By providing your phone number or email address, you consent to receive promotional communications from Pawfect Vitals.

These communications may include:

  • Promotions and discounts
  • Product launches
  • Cart reminders
  • Order updates
  • Marketing campaigns

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in emails
  • Replying STOP to SMS messages
  • Contacting us directly

Message and data rates may apply.

7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders
  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

When information is no longer required, we may securely delete or anonymize it.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

By using our website, you acknowledge and accept these risks.

9. Your Rights & Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Access your information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications
  • Request information about how your data is used

To exercise these rights, please contact us using the information below.

10. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect
  • The right to request deletion of personal information
  • The right to opt out of certain data sharing practices
  • The right not to be discriminated against for exercising privacy rights

To submit a request, contact us using the information below.

11. Children's Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that we have collected information from a child without parental consent, we will take steps to remove it.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of third-party websites.

We encourage users to review the privacy policies of any external sites they visit.

13. International Users

If you access our website from outside the United States, you understand that your information may be transferred to and processed in the United States.

By using our services, you consent to this transfer.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Changes become effective immediately upon posting.

Your continued use of the website after changes are posted constitutes acceptance of the revised policy.

15. Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact us:

Pawfect Vitals

Email: support@pawfectvitals.com

Website: https://pawfectvitals.com

16. Consent

By using our website, purchasing products, or interacting with our services, you consent to this Privacy Policy and the collection and use of information as described herein.